Should you be experiencing financial hardship, or if things change at work or home, we may be able to help by:
Re-assessing your demands & needs
Reviewing levels of cover
Adding or removing optional covers such as legal expenses
Adding or removing people on your policy
Where amendments to your insurance cover does not alleviate your payment difficulties, you should contact your finance provider directly as further support may be available, which could potentially include:
The possibility of deferring payments (refer to FAQ's)
Reduce repayments, or rescheduled term
waiving missed or late payment fees
Amending you repayment date without any cost
Reducing interest payments
It is important that customers do not leave themselves uninsured, so we encourage you to contact us to discuss the options available if you are struggling to afford your payments during this uncertain time.
Please see our FAQ's on Payment Deferrals
Q- What is payment deferral?
A- A payment deferral is an arrangement under which a firm permits a customer to pay their insurance premium in instalments to make no payments a specified period
Q- How do I apply for a payment deferral?
A- You should contact your insurer or finance provider directly
Q- If I am granted payment deferral, will I be classed as being in arrears on my payments?
A- No, nor would the provider or any third party such as broker or debt collector be allowed to cancel the policy or collect payment during the deferral period.
Q- How long can I defer payments?
A- One to three months, however, the provider can grant a longer extension should they ish
Q- Will I have to pay a fee?
A- The Financial Conduct Authority (FCA) would not expect a customer to be liable to pay any charge or fee in connection with the granting of a payment deferral