Tel: 0208 931 3306/7 
Email: info@profileinsurance.co.uk 
Hours: 09:00 - 17:30 

ABOUT US 

PROFILE INSURANCE SERVICES LTD WAS ESTABLISHED IN 1997 AS AN INDEPENDENT INSURANCE INTERMEDIARY. 

Our independence is something we value highly as it enables us to act on behalf of our clients totally unbiased and untied, freely looking at the entire market, seeking out the insurance products that are right for you as an individual or as a business. 
 
From Day One, Profile has not compromised on the highest level of service afforded to each and every client. A continuing growth pattern has been established through referred leads and organic growth. Our renewal retention is one of the highest in the industry. 
 
As a general insurance broker, we can place any type of insurance, both personal and commercial lines. Our specialties tend to be in high value property, prestigious vehicles, non-standard and complex commercial risks. 

MEET THE TEAM 

Melanie Burns  

Set up the company in 1997 with a vision of an insurance company that genuinely puts its customers first. Over 30 year's experience in all classes of insurance.  
Will never say no to a cup of tea in her beloved George Michael mug! 

Mark Cook  

Heads up the Commercial Lines team, and has extensive knowledge of all types of insurance. Over 30 years of experience in underwriting and broking. Key to the success and growth of Profile. 
Mark is renowned for his extensive flag collection! 

Saskia Vaghela 

Supports Michele on the personal lines team. Always bright and bubbly.  
At home she is a devoted mummy to her Maine Coon cat Koosy!  
 
 
 
 

Michele Streatfield 

Heads up the Personal Lines team, with over 30 years of experience. Her sunny disposition never wanes. A valued member of the team for over 20 years. 
Football Fanatic, her weekend involve football, football and more football!  
 

David Ryan 

Highly experienced in underwriting and broking. David lends a depth of experience to the personnal lines team.  
David is the smartest dressed member of the team with an extensive collection of ties!  
 
 
 

Kevin Kwok 

An experienced commercial account handler. Who ably assists Mark.  
When not attending to his clients Kevin is an avid gamer!  
 
 
 

Hannah Maddox  

Our go to in all aspect of Profiles operation. She has a depth of experience on all things necessary to support the business. Although she is only with us one day a week her contribution to the operation is full time. 
Fascinating fact: Hannah holds a shot gun license and is a crack shot at clay pigeon shooting.  

Client Testimonials  

"There is a very good reason that I choose to be associated with Profile – their service is way beyond what you might expect from an insurance broker. I know that if I recommend anybody to them – that person will feel like their own needs have been listened to and accounted for – they don’t try to force products onto the client – nothing is too much trouble. I have no hesitation in recommending Mel and her brilliant team.'' 
 
''Sir'' Les Ferdinand MBE 
"We are delighted to have had a longstanding relationship with Melanie and the Profile team. By providing us with all our insurance needs, in a way that fits in with our lifestyle, we have the comfort and peace of mind knowing that if the unexpected should happen, they are there to assist us in any way they can." 
 
 
Graeme Le Saux 
 
"I have never once been disappointed by the service I have received from Profile Insurance. There is always an intelligent answer however mundane the question and a quick response. I always recommend Profile Insurance to my friends and I know that all of those that have moved over to Profile have been very satisfied with the service they have received." 
 
Selkin & Co 
"Ian and I have been clients of Profile Insurance for many years… and this is why… Nothing is too much trouble. All our insurances are tailored to exactly what we need rather than a one size fits all approach. Whenever we call to make an adjustment or have a query, it is dealt with immediately. All the team are polite, courteous and efficient and this is precisely why we stay here and are happy to recommend our friends and family." 
 
Ian Wright MBE & Nancy Hallam Wright 
"From the moment you pick up the phone and call Profile you know your being listened to and are being given the best possible advice and solution to your request. Whether its a quote or a claim the team are responsive, helpful, understanding and personable. They take the stress away and are a team you can always rely on. The team provide an exceptional service and that is why I have been a loyal customer for over 5 years." 
 
Liz McCall 
"The staff at Profile Insurance have always provided a helpful and professional service. They have provided advice and support when we have sought to make a claim, and they have always liaised efficiently with the insurance provider on our behalf. Overall, they have managed to achieve that fine balance between effective business and personable service." 
 
Cyril Courtel 
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